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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is real time
B) is required for every DCS instance
C) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D) also synchronizes userIDs and passwords between DCS and Engagement Cloud

2. Identify the sequence of steps you must follow to disable the Service Communication channels.

A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
D) Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

3. Which two are true characteristics about the lifecycle of a service request?

A) "Customer working" is one of the five seeded status types.
B) Users can reopen a service request when the status is set to "Resolved".
C) Users can reopen a service request when the status is set to "Closed".
D) "Closed" status is set by an automaticjob after a specified number of days.
E) If required, users can manually set the "Closed" status for a service request.

4. Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A) Validate that AllowDuplicate is selected on the product item.
B) Verify that Root Catalog is selected on the product groups.
C) Validate that the product item is active and published.
D) Verify that Eligible for Service is selected on the product item.

5. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B) a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone
C) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
D) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

Solutions: