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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.)

A) VoiceMail Pro Server at each location
B) Distributed Voicemail license at the main office
C) Distributed Voicemail license at the remote locations
D) Preferred Edition license at each location
E) Backup Voicemail license at the remote locations

2. A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?

A) Universal Messaging Service
B) Integrated Messaging
C) Voicemail Display
D) Visual Voice

3. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

A) License for the secondary VoiceMail Pro Server
B) Secondary VoiceMail Pro Server installed on the network
C) Backup Server IP Address configured on IP Office
D) Primary Server IP Address configured on the secondary server

4. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

5. Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)

A) A valid CCR Agent license must be installed in the IP Office configuration.
B) Force Account Code must be checked on the user's Supervisor tab.
C) CCR Agent must be checked on the user's Supervisor tab.
D) User must be a member of a hunt group.
E) Forced Login Code must be entered on the user's Supervisor tab.

Solutions: