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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A. Assign agents into organization chart teams.
B. Assign agentsinto ACCCM virtual groups.
C. Allow agents to change their skill assignments.
D. Assign agentsinto an extension group.

Question 2

You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A. Use the Ping command to test connectivity.
B. Run Windows netdiagtest.
C. Run Windows Dcdiag.exe tool.
D. Use the ODBC connector on Windows to verify communication.

Question 3

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A. Interactive Voice Response (IVR) Self-Service
B. Call Flow Management
C. Visual Phone
D. CM Extensions Management

Question 4

A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A. Assign the user a role and then customize the role for that user only in the permissionstab.
B. Create a custom role and assign the user to the role.
C. The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
D. Assign multiple roles to the user to customize permissions.

Question 5

A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A. Check Export to External Systems on the user's profiles.
B. Enable UDFon eachuser'sprofile.
C. Check Export to External Systems at the system parameter level.
D. Enable UDFthe system parameterlevel.

Solutions: