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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:

A) The local market.
B) Buying power.
C) Market segmentation.
D) Selling power.

2. The three generally recognised types of customer are assertive, analytical and:

A) Amiable.
B) Aggressive.
C) Aware.
D) Authoritative.

3. To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:

A) A customer makes a complaint.
B) You are late for work.
C) You are talking to your boss.
D) A customer enters a shop for the first time.

4. Organisations need to gather information from customers if:

A) They are regular customers.
B) They are likely to return again.
C) They are not likely to return again.
D) All of the above.

5. An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:

A) CSP.
B) USP.
C) SPU.
D) BPS.

Solutions: