WGU Operations-Management : WGU Operations Management (C215, VDC2)

  • Exam Code: Operations-Management
  • Exam Name: WGU Operations Management (C215, VDC2)
  • Updated: Sep 13, 2026
  • Q & A: 72 Questions and Answers

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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Quality Management- Total Quality Management (TQM)
- Six Sigma and Continuous Improvement
Topic 2: Project and Operations Scheduling- Scheduling Techniques
- Project Management Basics
Topic 3: Operations Management Foundations- Operations Strategy and Competitiveness
- Introduction to Operations and Productivity
Topic 4: Supply Chain and Inventory Management- Inventory Models and Control Systems
- Supply Chain Design and Logistics
- Just-in-Time (JIT) and Lean Operations
Topic 5: Process Design and Analysis- Process Mapping and Flow
- Capacity Planning and Bottlenecks
Topic 6: Forecasting and Planning- Aggregate Planning
- Demand Forecasting Methods

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

Which total quality management (TQM) process consists of 13 published standards and guidelines?

  • A. ISO 9002
  • B. ISO 9001
  • C. ISO 1400
  • D. ISO 9000
Reveal Solution  Discussion  0

Correct Answer: D  πŸ—³οΈ

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Question #2

Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?

  • A. Customer relationship management (CRM)
  • B. Enterprise resource planning (ERP)
  • C. Lean systems
  • D. ISO 9001 standards
Reveal Solution  Discussion  0

Correct Answer: C  πŸ—³οΈ

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Question #3

What is a major factor in the decision to locate a business near its primary market territory?

  • A. Proximity to customers
  • B. Proximity to labor
  • C. Proximity to a community center
  • D. Proximity to parks
Reveal Solution  Discussion  0

Correct Answer: A  πŸ—³οΈ

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Question #4

Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?

  • A. Screen patients and fast-track those with minor ailments
  • B. Screen patients and schedule follow-up appointments for those who have the most serious injuries
  • C. See each patient in the order in which they arrived
  • D. Screen patients and send the last 25 to another facility
Reveal Solution  Discussion  0

Correct Answer: A  πŸ—³οΈ

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Question #5

Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

  • A. Actual output / standard output
  • B. Time a resource is used / time a resource is available
  • C. Output / input
  • D. Throughput time / value-added time
Reveal Solution  Discussion  0

Correct Answer: A  πŸ—³οΈ

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