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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which five actions should you performto configure advanced routing?

A) Configure collaboration with external users who are not agent desktop users.
B) Assign guided assistance permission to a profile.
C) Add product and category fields to the Live Help page of the Customer Portal.
D) Assign advanced routing permissions to a profile.
E) Add Access Control to a navigation set.
F) Create an advanced routing incident queue.
G) Create and activate a rule to route incidents to the advanced routing incident queue.
H) Define products and categories.

2. Which three statements are true about add-ins?

A) They always run locally on the machines on which the desktop application runs.
B) They canbe added to the Custom Portal area of Oracle Service Cloud.
C) They are the visual areas of Oracle Service Cloud Agent Desktop.
D) They always run locally to access local data.
E) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
F) They can be designed to create visualcomponents and not perform any integrations.

3. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
B) https://yoursite.domain/services/rest/connect /latest/accounts/3
C) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
E) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

4. Which four statements are true about incident rules?

A) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
B) Incident rules should have a minimum of two rule states.
C) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
D) A catch-all escalation action has no impact on incident rules.
E) All incident rules should have an action to transit from the initial state to another state.
F) Incident rules should have one rule state.
G) A catch-all rulehas no impact on incident rules.

5. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
B) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
C) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
D) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.

Solutions: