Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Oct 10, 2026
  • Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Computer Telephony Integration (CTI)- Telephony integration setup
  • 1. Call flows configuration
    • 2. Screen pop functionality
      • 3. Redwood CTI toolbar setup
        Topic 2: Digital Customer Service and Chat- Digital Customer Service (DCS)
        • 1. Embedding Fusion Service in external apps
          • 2. UI themes and branding
            - Chatbot and automation
            • 1. Virtual assistant configuration
              Topic 3: Notifications, Emails, and Interactions- Notifications and collaboration
              • 1. In-app notifications
                • 2. Internal collaboration tools
                  - Email processing
                  • 1. Inbound/outbound email channels
                    • 2. Email templates and interaction tracking
                      Topic 4: Productivity and Contact Center Tools- Agent productivity tools
                      • 1. Hotkeys and shortcuts
                        • 2. Dashboards and analytics
                          • 3. SmartText configuration
                            Topic 5: Work Assignment and Routing- Omnichannel routing
                            • 1. Work starvation prevention
                              • 2. Cross-channel workload distribution
                                - Queues and assignment rules
                                • 1. Assignment rules based on SR attributes
                                  • 2. Agent capacity and availability
                                    • 3. Queue configuration
                                      Topic 6: Customer Entitlements and Action Plans- Action Plans
                                      • 1. Action plan templates
                                        • 2. Execution within service requests
                                          - Entitlements and SLAs
                                          • 1. Notifications and performance tracking
                                            • 2. Coverage and service tiers
                                              • 3. Milestones and operating calendars
                                                Topic 7: Data Migration and Integration- Data import/export
                                                • 1. FBDI import
                                                  • 2. Import Management tool
                                                    Topic 8: Redwood UX and AI Features- Redwood interface configuration
                                                    • 1. Workflow implementation platform
                                                      • 2. Activities timeline
                                                        - AI capabilities
                                                        • 1. SR classification AI
                                                          • 2. Knowledge recommendations
                                                            Topic 9: Managing and Extending Service Requests- Service Request configuration and lifecycle management
                                                            • 1. Profile options and system configuration
                                                              • 2. User and role management
                                                                • 3. Scheduled processes and automation
                                                                  • 4. SR outcomes and resolutions
                                                                    • 5. Service catalog and category hierarchy
                                                                      - Application Composer extensions
                                                                      • 1. Object workflows
                                                                        • 2. Custom objects and fields
                                                                          • 3. Groovy scripting for business logic

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            Question #1

                                                                            Identify three considerations before starting the configuration of assignment rules to service requests.

                                                                            • A. the attributes of service requests to use as criteria for your rule assignments
                                                                            • B. the candidates of service requests to use as criteria for your rule assignments
                                                                            • C. the candidates of queues to use as criteria for your rule assignments
                                                                            • D. the attributes of queues to use as criteria for your rule assignments
                                                                            • E. the rule sets you want to create and the rules to include in each rule set
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B,C,E  🗳️

                                                                            Question #2

                                                                            Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

                                                                            • A. Verify that Root Catalog is selected on the product groups.
                                                                            • B. Validate that the product item is active and published.
                                                                            • C. Verify that Eligible for Service is selected on the product item.
                                                                            • D. Validate that Allow Duplicate is selected on the product item.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B  🗳️

                                                                            Question #3

                                                                            Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
                                                                            Which statement is true?

                                                                            • A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
                                                                            • B. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
                                                                            • C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
                                                                            • D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: C  🗳️

                                                                            Question #4

                                                                            What is the main function of the Data Security Policies?

                                                                            • A. defines the privileges and roles a particular user can have
                                                                            • B. defines the views the application can access
                                                                            • C. defines the actions a particular user can do
                                                                            • D. defines the views or functionalities the user can access
                                                                            • E. defines the data a particular user can see and/or modify
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: D  🗳️

                                                                            Question #5

                                                                            To create a new Survey object, you create a sandbox and set it as active.
                                                                            Which two statements are correct while creating your Survey object in Application Composer?

                                                                            • A. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
                                                                            • B. You can set a second sandbox as Active at the same time in order to begin working on another new object.
                                                                            • C. Multiple users cannot use your sandbox at the same time.
                                                                            • D. Your changes are isolated and do not impact other users' configuration environments or the production environment.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A,D  🗳️

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