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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?

A) 1
B) 4
C) 2
D) 3

2. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?

A) Database Action
B) Condition Action
C) Miscellaneous Action
D) Configuration Action

3. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

4. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) The 5430 DS is no longer supported.
B) Start the IP Office Manager application.
C) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
D) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
E) The 5420 DS is corrupted and must be replaced

5. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) You need to buy additional licenses
C) Embedded Voicemail is not running properly.
D) All cards may not be seated correctly.

Solutions: