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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. A business stakeholder wants to use Al to generate a summary based on Data Cloud data. Which method(s) should the stakeholder use to access Data Cloud data from Prompt Builder?

A) Using only external APIs to import Data Cloud data into Prompt Builder
B) Accessing data model objects (DMQs) directly in Flex templates, using Data Cloud related lists, and fetching Data Cloud data using prompt-initiated flows
C) Using Data Cloud related lists and fetching Data Cloud data using prompt-initiated flows

2. After creating a foundation model in Einstein Studio, which hyperparameter should An Agentforce use to adjust the balance between consistency and randomness of a response?

A) Variability
B) Temperature
C) Presence Penally

3. What is one key purpose of action instructions when creating a custom agent action in Agentforce?

A) Action instructions help the reasoning engine decide which action to use.
B) Action instructions tell the user how to call this action in a conversation.
C) Action instructions define the temperature of the large language model (LLM) powering the Reasoning Engine.

4. Which use case is best supported by Salesforce Agent's capabilities?

A) Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities
B) Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
C) Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.

5. Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should the Agentforce Specialist recommend?

A) Reply Recommendations and Sales Summaries
B) Service Replies and Work Summaries
C) Service Replies and Case Summaries

Solutions: