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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?

A) Keep the installed base in the "in preparation" status
B) Add new inactivate item to the structure of the installed base
C) Download the installed base for offline editing
D) Use an action to block the installed base if it is activate.

2. Where do you set up a custom report to appear in the SAP Cloud for Customer insight app?

A) Analysis work center
B) Business Analytics work center
C) Adaptation mode
D) Home page

3. Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A) Administrator
B) Application and user management
C) Fine tuning
D) Scoping

4. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom calculated key figures are allowed
B) Variable selection is possible
C) Custom reports can be created by sales employees
D) Custom reports require new data sources
E) Custom reports creation is supported with a guided procedure

5. in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A) Manually using time entry screen
B) Automatically using background jobs
C) Automatically using start / stop buttons
D) Manually using service entry screen

Solutions: