SAP C_PXSUP_90 : SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

  • Exam Code: C_PXSUP_90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Updated: Sep 14, 2026
  • Q & A: 80 Questions and Answers

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SAP C_PXSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: Escalation and Root Cause Analysis- Escalation procedures and SLA handling
- Root cause analysis techniques
Topic 2: Incident Management Processes- Ticket handling and categorization
- Incident lifecycle and workflow
Topic 3: SAP Solution Manager (ITSM)- Incident and problem management in Solution Manager
- Service desk configuration and usage
Topic 4: SAP Business All-in-One Support Operations- System monitoring and issue resolution
- Support model and service processes
Topic 5: Reporting and Continuous Improvement- Process optimization in support operations
- Incident reporting and analytics

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question #1

What is the ABAP Dictionary used for? (Choose two)

  • A. To maintain documentation (for example, documentation on customizing activities or the application help of a transaction).
  • B. To define database objects, for example, tables and views on the Database.
  • C. To maintain ABAP programs.
  • D. To maintain Services for programs and screens, for example, F1-help, search help (F4), Lock object (enqueues)
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #2

What can the processor use in the Service Desk for message processing? (Choose two)

  • A. Transaction INCMAN
  • B. Incident Management Work Center
  • C. Business Process Monitoring Work Center
  • D. CRM_DNO_MONITOR transaction within SAP GUI
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #3

What does Initial Reaction Time (IRT) mean for SAP? (Choose two)

  • A. The time needed to display report data when running the report for the first time.
  • B. The time taken to respond to priority 1 (very high) messages.
  • C. The time a computer needs to get ready for work.
  • D. SAP will give a qualified response within a defined time.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #4

What does 'component' refer to in SAP software? (Choose two)

  • A. Components are part of a report.
  • B. Components are arranged in a hierarchy, the so-called Component Hierarchy or Application Component Hierarchy.
  • C. Components are part of data dictionary.
  • D. The component is an attribute that allows a classification from the application perspective.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #5

Which of the following statements accurately describe a client in an SAP system? (Choose two)

  • A. A client has its own database.
  • B. A client corresponds to a customer.
  • C. A client may represent an entire company.
  • D. A client represents a completely independent business entity.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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