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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. You have upgraded the memory in a desktop, but the operating system detects 64MB less memory than was actually installed. What should you do first to find the cause?

A) Verify that no third-party memory is installed.
B) Determine the amount of shared video memory.
C) Check the disabled memory hole in the system BIOS.
D) Check the disabled memory slot in BIOS.

2. The operating system installed on an HP desktop computer does not load. What is the first step you should take to determine if a third-party component is related to the problem?

A) Call the third-party vendor's support line.
B) Update the component drivers/software.
C) Remove the third-party component.
D) Replace the third-party component.

3. You are at a customer site to repair a computer and have determined that the replacement part is DOA. What should you do?

A) Call HP technical support.
B) Replace the part as assigned.
C) Cancel the onsite service.
D) Open a new support case with HP.

4. Where can you confirm an HP spare part number?

A) HPPartSurfer
B) IT Resource Center
C) HP Technology Center
D) HP Instant Reference Guide

5. What information does the HP Battery Health Check utility provide about the battery?

A) serial number
B) warranty ID
C) name of the manufacturer
D) number of charges remaining

Solutions: