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HP Selling HP Supplies 2019 Sample Questions:

1. Which supplies customer type is represented by this description?
He/she is most likely to decide based on the price of the supplies, but still sees the value of using original HP supplies. However, he/she usually shops around for the lowest price and is not loyal to just one reseller

A) Ethan the switcher
B Edward the shopper
B) Sarah the loyal HP original supplies customer
C) Grace the lost customer

2. Which statement is true regarding the use of non-HP cartridges?

A) Printer life is shortened with using non-HP cartridges.
B) Most remanufactured cartridges are successfully recycled.
C) The cost of an average service visit is less than $50.
D) HP and non-HP cartridges result in the same amount of paper usage.

3. You receive the following customer objection:
/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere.
What is the correct way to respond?

A) Perhaps you have the wrong printer, so let me look at an ink alternative.
B) In your situation, we can offer you a higher capacity cartridge, which can actually save you up to 65%.
C) may be able to look at the delivery costs and reduce the price for you. especially as you are such a loyal customer.
D) Perhaps I can look into getting you a lower price through some discount.

Solutions: