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HP Selling HP BSM Solutions Sample Questions:

1. Which question is best used to qualify a Systems Management opportunity?

A) How do you handle Quality Assurance test management?
B) Are you looking to adapt to new initiatives like Cloud Computing?
C) How often does one team work on a problem and then realize another team worked on the same issue?
D) How often do customers complain about an application response time?

2. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) service desk management
B) incident ticket management
C) maintaining and monitoring the quality of services
D) performance test management

3. What is a CIO's primary responsibility?

A) providing in-depth Service Desk analytics
B) amortizing hardware expense costs
C) aligning IT Services with the business needs and goals of the company
D) providing performance test metrics that add value to the business

4. Which discovery question would you ask to an IT executive to uncover a potential Application Performance Management pain point?

A) Have you experienced customer satisfaction issues for accessing your applications?
B) How often do you update application revisions across your network?
C) Do you have the ability to integrate fault, availability, performance, and configuration management?
D) What percentage of your IT budget goes toward managing the infrastructure versus innovation?

5. Which IT activities are supported by the BSM Systems Management Solution? (Select two.)

A) providing faster mean time to resolution (MTTR)
B) end user monitoring to track business service levels
C) providing cross-domain visibility of IT infrastructure events to remove duplication
D) proactively enforcing policy and compliance reporting
E) improving consistency in application testing

Solutions: