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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization wants its teams to improve continually by setting a target condition, understanding the current condition, and then running small experiments toward the target.
Which approach is being described?

A) Peer review
B) A/B testing
C) Value stream mapping
D) Toyota Kata

2. Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

A) Service-dominant logic
B) Design thinking
C) Toyota Kata
D) Complexity thinking

3. Which is an example of a typical behaviour pattern for 'design thinking'?

A) Evolving unpredictable systems in a changing environment
B) Experimenting with and testing ideas
C) Acknowledging concerns about hazardous systems
D) Establishing principles relating to moral responsibility

4. A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?

A) Minimal viable product
B) Kanban
C) Continual business analysis
D) Chaos engineering

5. When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?

A) Resilient operations
B) Assured conformance
C) Valuable investments
D) Fast development

Solutions: