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EXIN ITIL Foundation (V4) Sample Questions:

1. Which statement about emergency changes is CORRECT?

A) Emergency changes should be authorized and implemented as service requests
B) The testing of emergency can be eliminated in order to implement the change quickly
C) Emergency changes must be fully documented before authorization and implementation
D) The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

2. What is the expected outcome from using a service value chain?

A) Value realization
B) Service value streams
C) The application of practices
D) Customer engagement

3. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and availability management
B) Supplier management and change management
C) Availability management and service level management
D) Supplier management and service level management

4. Which practice makes new services available for use?

A) Deployment management
B) Change enablement
C) Release management
D) IT asset management

5. Which is an activity in the 'Problem control' phase of problem management?

A) Reviewing incident records to identity trends
B) Implementing a technical fix to resolve an issue
C) Documenting the steps in workaround
D) Re-assessing a known error to manage the ongoing impact.

Solutions: