Microsoft MB2-866 : Microsoft Dynamics CRM 2011, Customization and Configuration

  • Exam Code: MB2-866
  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
  • Updated: Oct 22, 2026
  • Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customizing Forms, Views and Charts15-20%- Chart and dashboard configuration
- Form design and layout
- View creation and filtering
Topic 2: Configuring Auditing and Solutions15-20%- Enabling and managing auditing
- Import, export and deployment of solutions
- Managed vs unmanaged solutions
Topic 3: Customizing Relationships and Mappings10-15%- Field mapping
- 1:N, N:1, N:N relationships
- Relationship behaviors
Topic 4: Configuring Organizational Structure15-20%- Deployment models
- Business units
- Inheritance and hierarchy
Topic 5: Managing Users, Teams and Security20-25%- Field-level security
- User creation and management
- Security roles and privileges
- Team types and administration
Topic 6: Customizing Entities and Attributes20-25%- Attribute types and configuration
- Entity properties and behaviors
- System vs custom entities

Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

Question #1

You are creating a native many-to-many (N:N) relationship in Microsoft Dynamics CRM 2011. Which property must you specify for each entity in the relationship?

  • A. Relationship Mapping
  • B. Display Option
  • C. Cascading Behavior
  • D. Primary Entity
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

You need to add a data series to the Top 10 Customers system chart in the Microsoft Dynamics CRM 2011 Opportunities form. What should you do?

  • A. Make a copy of the existing chart, and then edit the new chart to add the data series.
  • B. Create a new chart and add the data series to the new chart.
  • C. Edit the existing chart to add the data series.
  • D. Export the existing chart. Modify the XML to add the data series, and then import the chart.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

When selecting fields for entity mapping in Microsoft Dynamics CRM 2011, which of the following must be true?

  • A. Both fields must be the same length.
  • B. Both fields must have the same name.
  • C. Both fields must have the same requirement level.
  • D. Both fields must have the same data type.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

In Microsoft Dynamics CRM 2011 on-premises, you create a custom entity named Offices that stores information about office locations where contacts work. Each contact works at a single office location. You need to ensure that if an Offices record is deleted, associated Contacts records are not. Which type of one-to-many (1:N) relationship should you create between the Offices and Contacts entities?

  • A. system to custom referential relationship
  • B. custom to system parental relationship
  • C. system to custom parental relationship
  • D. custom to system referential relationship
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

An entity in a default Microsoft Dynamics CRM 2011 solution has a custom field. When you attempt to delete the field, Microsoft Dynamics CRM displays a list of dependencies that must be handled before you can delete the field. Which dependencies will Microsoft Dynamics CRM display?

  • A. all Microsoft Dynamics CRM components that are dependent on the field, including reports
  • B. only managed custom Microsoft Dynamics CRM components that are dependent on the field
  • C. only unmanaged custom Microsoft Dynamics CRM components that are dependent on the field
  • D. all Microsoft Dynamics CRM components that are dependent on the field, other than reports
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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