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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three are required for license server setup? (Choose three.)

A) WebLM Installation
B) Tomcat
C) The license file installed on each Avaya Proactive Contact (APC.system in a pod.
D) JBOSS
E) The license file generated using the Avaya Product Licensing and Delivery System (PLDS)

2. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
B) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
C) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.
D) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
E) Verify that the user's permissions include Job control access to Monitor in Role Editor.

3. What manages users on an Avaya Proactive Contact (APC. pod configuration?

A) Enterprise Lightweight Directory Access Protocol (LDAP)
B) High Availability LDAP
C) Active Directory
D) Linux Shadow files

4. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) system and calling lists
B) data/stat files
C) system configuration files
D) database

5. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) TN-744-based Call Classifier Cards version "e" or later
B) Avaya Communication Manager (CM) 3.1 or later
C) Avaya Enhanced Network Bus Controller (ENBC)
D) Avaya Application Enablement Services (AES) 3.1 or later

Solutions: