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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Session Record
B) Customer Activity Record
C) Customer Session Record
D) Agent Activity Record

2. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) SIP registration expiration timer
B) Queue wait threshold
C) Callback retry interval and queue backlog
D) Agent idle timeout

3. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) Python
B) Go
C) JavaScript
D) Rust
E) Typescript

4. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Automatic Number Identification in Flow Designer
B) Add the agent to the outbound team.
C) default outdial Automatic Number Identification at the tenant level
D) Enable Outdial on a desktop profile.
E) Assign a wrap-up reason to the outdial queue.

5. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Screen Pop node
B) Add Participant node
C) Create Conversation node
D) Queue Task node

Solutions: