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| Section | Objectives |
|---|---|
| Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
| Integration and Extensibility | - Integration with Oracle CX applications
|
| Configuration and Setup | - Initial system configuration
|
| Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
| Reporting and Analytics | - Knowledge usage analytics
|
| Search and User Experience | - Knowledge search configuration
|
1. Which two features can you use toconnect output levels in a report? (Choose two.)
A) drill-down links
B) dashboards
C) grouping
D) variables
E) drill-down filters
2. Which two statements are true about replacement tokens? (Choose two.)
A) They enable management of standardized content from a singleresource.
B) They enable re-use of existing content of any data type in variables.
C) They enable re-use of content in a standardized form.
D) They enable creation and storage of complex content consisting of integrated text and images multiple times.
3. An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?
A) The user cannot delete it because it directly affects the reference document that the translation document is based upon.
B) The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
C) The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
D) The user needs Admin permission to delete the translated document.
4. Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code"ACCESS_DENIED".
What are two reasons for this? (Choose two.)
A) Knowledge Foundation API can only be used by an internal application.
B) For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
C) For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
D) Staff account profile does not have permission to access Knowledge Foundation API.
E) Staff account credentials are not correct.
5. Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)
A) Description
B) Author
C) Rating
D) Answer ID
E) Summary
Solutions:
| Question # 1 Answer: A,E | Question # 2 Answer: A,C | Question # 3 Answer: C | Question # 4 Answer: B,D | Question # 5 Answer: D,E |
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