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Apple OS X Support Essentials 10.9 Sample Questions:

1. Standard is the default account type; administrative users can make changes to the system; a guest user doesn't require a password; sharing-only users can access only shared files; and the root user has unlimited access to any file or folder in the system.

A) What are the five types of user accounts in OS X? How are they different?
B) What are some of the common file flags used by OS X?
C) What does OS X use bundles or packages for?
D) What are the advantages of code signing?

2. You started up a Mac from its OS X Recovery partition to complete a task. When you restarted, the Mac started up from the OS X Recovery partition again. How can you configure it to start up from a different volume?

A) Choose Disk Utility from the Apple menu, and select a startup volume.
B) Choose Terminal from the Utilities menu, type startupdisk -[volume name] and press Return.
C) Choose Startup Disk from the Apple menu, and select a startup volume.
D) Choose Startup Disk in the OS X Utilities window, and select a startup volume.

3. The volume formats supported as system volumes for OS X are Mac OS Extended (Journaled) and Mac OS Extended (Journaled, Encrypted).

A) Which changes are made when OS X Safe Boots?
B) What does OS X use bundles or packages for?
C) What two volume formats are supported for an OS X system volume?
D) What types of files are omitted from Time Machine backups?

4. OS X uses built-in generic drivers based on each device class. For example, there are generic drivers for scanners and printers that can be used instead of official third-party drivers.

A) What are some known issues that arise when connecting to network file services?
B) How does network service order affect network connectivity?
C) How does OS X use dynamic network service discovery protocols to access network services?
D) How does OS X support third-party devices without needing third-party device drivers?

5. Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.

An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account. Which procedure will let you reset his password?

A) Log in as Bill Sykes using the root password, open Users & Groups preferences, and then reset his password.
B) Restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password.
C) Log in as Chris, open Reset Password from the Utilities folder, and then reset Bill Sykes' password.
D) Log in as Chris, open Directory preferences and enable the root user, then authenticate as the root user in Users & Groups preferences, and then reset Bill Sykes' password.

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