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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?

A) Develop preliminary technical specifications.
B) Navigate the client's online purchasing process.
C) Research the background of the client's Salesforce team.

2. An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices that one story appears to be written Incorrectly.
How should the BA revise the statement below in the correct user story format?
"Sales reps need to track their pipeline in Salesforce."

A) As a sales manager, 1 need sales representatives to track their opportunities in Salesforce.
B) As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately.
C) As a sales manager, 1 want sales reps to track their opportunities in Salesforce for accurate forecast reporting.

3. Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other's changes.
What should JC use to prevent this from happening in the future?

A) Version control system
B) Change set deployments
C) Code review sessions

4. The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?

A) Who, what, why
B) Who, when, why
C) When, where, why

5. Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements'

A) Standard object for activity capture, screen Flow user interface
B) Standard object for activity capture, custom Lightning Web Component user interface
C) Custom object for activity capture, custom Lightning web component user interface

Solutions: