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Salesforce Certified Field Service Consultant Sample Questions:

1. When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

A) Create two Service Reports and add one Signature Block to each Report.
B) Create relevant Signature Types and add Signature Blocks to the Service Report Template.
C) Create a Flow that adds two Signature Blocks when the Service Report is generated,
D) Create two custom fields for the Service Appointment and use Flows to capture each signature.

2. The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A) Dispatch console
B) Candidates action
C) Bulk dispatch action
D) Book appointment action

3. Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A) Create Resource Absences every day.
B) Use appropriate Resource Operating Hours.
C) Create a recurring Service Appointment.
D) Use the Resource Availability Rule.

4. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

A) Set the individual Technicians as Capacity-Based Service Resources.
B) Create the individual Technicians as Service Crew Members.
C) Set the Contractor Manager as a Capacity-Based Service Resource.
D) Create the Contractor Manager as a Crew Service Resource.

5. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

A) Color Palettes
B) Gantt Map
C) Gantt
D) Appointment List

Solutions: