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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Basics of Interaction Supervisor
• Managing Licenses
• Overview of Client Templates
• Managed IP Phone Configuration and Templates
• Configuring Client Button and Queue Columns
• Basics of Interaction Reporter
• Security and Compliance Enhancements
• Managed IP Phone Network Provisioning
• Workgroups ACD Skills
• Configuring ACD
• Understand the configuration options available for ACD/Skills-Based routing
• Status Messages, Account Codes, and Wrap-up Codes
• Configuring Stations
• Introduction to ACD Tools
• Introduction to PureConnect Application Suite
• Using Response Management Libraries
• Overview of Interaction Center Business Manager
• Identify the components of the Interaction Administrator interface
• Identify key configuration elements at the Default User, Role, Workgroup, and User level

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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