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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A) Jobs can take longer than the available resources hours in a day.
B) jobs require consecutive days of work and can span over weekends.
C) jobs need to be performed at the same site on the same day of the week.
D) jobs require multiple stages of work performedby different resources.

2. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A) Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
B) Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
C) Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."
D) Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

3. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Customer Entitlement
B) Customer Working Hours
C) Service DueDate
D) Service Urgency

4. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

A) Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
B) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
C) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
D) Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

5. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A) Resource License
B) Scheduling License
C) Salesforce License
D) Dispatcher License

Solutions: