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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A) #hello
B) #security
C) #search-first
D) #help

2. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
B) Create various help channels in Slack for users to submit their requests.
C) Communicate an immediate response timeline to ensure user requests are attended to.
D) Assign employees to monitor help channels and answer users' questions.

3. Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?

A) Integrate a project management tool into Slack for teammates to fill out their latest progress prior to the sync.
B) Request teammates to share their updates in the project channel.
C) Use huddles for everyone to join the 9 a.m. meeting and share their updates.
D) Leverage a Workflow Builder template to automatically ask teammates to post updates in channel.

4. You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?

A) Org Admins and Org Owners
B) Org Owners only
C) Workspace Admins and Workspace Owners
D) Org Admins only

5. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) Two workspaces - a general global workspace and a social workspace
B) Two workspaces - a general global workspace and an external workspace
C) Three workspaces - a general global workspace, an external workspace and a social workspace
D) One global workspace for all collaboration

Solutions: