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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A) HTTPS and FTP
B) TLS and SRTP
C) TCP and UDP
D) SIP and RTP

2. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Cisco Emergency Responder
B) Unified Border Element media bypass only
C) Webex Edge Audio
D) Survivable Gateway

3. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) The audio file is missing.
B) Cisco Cloud Text to Speech engine is unavailable.
C) There is no or invalid Text-to-Speech Message.
D) There is a codec mismatch.

4. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A) QoS DSCP rewriting
B) Regional media storage policies
C) Local survivability gateway
D) SRST failover mode

5. Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.

Solutions: