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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) Avaya Communication Manager (CM) 3.1 or later
B) TN-744-based Call Classifier Cards version "e"or later
C) Enhanced Network Bus Controller
D) Avaya Application Enablement Services (AES) 3.1 or later
E) Avaya PG230 gateway or Avaya PG230RM gateway

2. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Open Analyst, then click on Scheduler.
B) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.
C) Call support to have the cron file revised.
D) Open Editor, then click on Scheduler.
E) Open Analyst, then click on PC Analysis.

3. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) There can be more than one shadow job configured per calling list.
B) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
C) Supervisors have to start the shadow jobs at the start of the day.
D) Completion Code 98 and 19 are associated with Agent Owned Recall.
E) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.

4. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
B) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
C) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.
D) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
E) Verify that the user's permissions include Job control access to Monitor in Role Editor.

5. Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?

A) MAX_EXPANSION_UNIT in master.cfg
B) Max Additional Units in Editor
C) Max Records In Editor
D) MAXJOBS in master.cfg

Solutions: