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Avaya Midsize Solution Design Sample Questions:

1. A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

A) 150
B) 450
C) 350
D) 250

2. Refer to the Scenario: IT-FAC.

You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?

A) one-X Mobile Preferred using iOS or Android smartphones
B) one-X Mobile Preferred using Windows smartphones
C) Scopia Mobile using iOS or Android smartphones
D) Avaya Communicator using iOS or Android smartphones

3. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Contact Center Manager Administration database
B) The Contact Center Manager Server database
C) The Communication Control Toolkit database
D) The Contact Center Multimedia database

4. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) It provides reporting such as how many times a call was put on hold.
B) It offers live monitoring of voice and screens.
C) Each Avaya Contact Center Select voice agent license includes a recording license.
D) No additional licensing is needed to allow any user call recording via a button.

5. What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?

A) It does not Include a camera.
B) It has a smaller touch screen.
C) It is not an all glass device.
D) It has visible mechanical buttons.

Solutions: