Exam Questions and Answers for 37820X Study Guide Questions and Answers!
Avaya Midsize Solution Design Exam Certification Sample Questions and Practice Exam
NEW QUESTION # 25
A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 26
Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?
- A. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses, - B. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
- C. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
- D. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
Answer: C
NEW QUESTION # 27
Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)
- A. Scanned Documents
- B. Predictive Outbound
- C. Web Chat
- D. MMS Text Messages
Answer: D
NEW QUESTION # 28
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and 200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
- A. 200 Telephony users and 435 UC users
- B. 400 Telephony users and 235 UC users
- C. 210 Telephony users and 425 UC users
- D. 410 Telephony users and 225 UC users
Answer: A
NEW QUESTION # 29
Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
- A. Microsoft Hyper-V
- B. Amazon AWS AMI
- C. VMware ESXi
- D. KVM
Answer: D
NEW QUESTION # 30
Refer to the Scenario: H&H Ticket.
H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)
- A. Create personal short codes.
- B. Button programming
- C. Correct their personal entry in the system directory.
- D. Modify their personal directory.
Answer: B,C
NEW QUESTION # 31
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. Avaya IX Workplace Web Client
- B. Avaya one-X Mobile Preferred
- C. IP Office Web Client
- D. Avaya Communicator for Web
Answer: B,D
NEW QUESTION # 32
One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?
- A. Job function
- B. Email address
- C. Organization or group
- D. Address
Answer: B
NEW QUESTION # 33
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Contact Center Manager Server database
- B. The Contact Center Multimedia database
- C. The Communication Control Toolkit database
- D. The Contact Center Manager Administration database
Answer: B
NEW QUESTION # 34
You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
- A. 200 Telephony users and 435 UC users
- B. 400 Telephony users and 235 UC users
- C. 210 Telephony users and 425 UC users
- D. 410 Telephony users and 225 UC users
Answer: A
NEW QUESTION # 35
Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
- A. one-X Agent
- B. Agent Desktop Display
- C. Avaya Communicator
- D. Avaya Agent Desktop
Answer: C
NEW QUESTION # 36
For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
- A. The email domain name must match the company domain name.
- B. An email address is not required for Basic level users.
- C. The email address for Basic level users does not need to be unique.
- D. Any email address will work for Basic level users.
Answer: A
NEW QUESTION # 37
Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?
- A. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs 10 Teleworker licenses,
- B. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
- C. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
- D. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
Answer: C
NEW QUESTION # 38
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The incoming and outgoing trunk must be digital.
- B. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
- C. The incoming and outgoing trunk can be analog or digital.
- D. The incoming trunk must be digital and the outgoing can be analog or digital.
Answer: D
NEW QUESTION # 39
In an IP Office environment, which two can be run on the Vantage device? (Choose two.)
- A. Avaya Equinox Attendant
- B. Avaya IX Workplace Client
- C. IP Office Web Client
- D. Vantage Connect Client
Answer: B
NEW QUESTION # 40
The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?
- A. It does not Include a camera.
- B. It includes traditional dial pad.
- C. It does not have a touch screen.
- D. It must use a corded handset.
Answer: B
NEW QUESTION # 41
Refer to the Scenario: H&H Ticket.
You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.
Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)
- A. No additional Information Is needed
- B. Whether they will need recording
- C. Whether they need web collaboration
- D. The number of participant-.
- E. The number of conferences per month
Answer: A,B,E
NEW QUESTION # 42
What is the Vantage Voice Assistant?
- A. An optional licensed feature for any Vantage device
- B. A Vantage application from the Apple app store
- C. A Vantage application from the Google Play store
- D. A Vantage application for the K155
Answer: C
NEW QUESTION # 43
Midsize businesses face common market trends and needs related to different aspects such as workforce or cloud communications.
Which characteristic is an example of a workforce midsize segment trend?
- A. Employees are requesting company provided mobile devices.
- B. Employees want access to tools to be more self-sufficient.
- C. The number of users outside of the office is increasing.
- D. More tech savvy workers are working in the midsize segment.
Answer: D
NEW QUESTION # 44
With the Avaya IX Workplace Client, what is the minimum Avaya Spaces account that Is required send and receive Instant messages?
- A. Platinum
- B. Business
- C. Basic
- D. Plus
Answer: C
NEW QUESTION # 45
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The incoming and outgoing trunk must be digital.
- B. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
- C. The incoming and outgoing trunk can be analog or digital.
- D. The incoming trunk must be digital and the outgoing can be analog or digital.
Answer: D
NEW QUESTION # 46
Which license is only available In a CapEx model?
- A. Analog user
- B. AWFOS
- C. Digital user
- D. ASBCE
Answer: A
NEW QUESTION # 47
Refer to the Scenario: Bittersweet Coffee Company (BCC).
When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?
- A. Avaya Session Border Controller for Enterprise
- B. 1600 series telephone sets
- C. Voicemail Pro
- D. Avaya one-X Mobile
Answer: A
NEW QUESTION # 48
With Avaya Spaces, which statement is true about the what users can do?
- A. Only the Owner/Admin level users can video call.
- B. Only Member level users and above can video call.
- C. All levels of users can text chat and video call.
- D. Guest level users can only text chat other users.
Answer: B
NEW QUESTION # 49
Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?
- A. 1200 Series
- B. 1100 Series
- C. J129
- D. DECT R4
Answer: B
NEW QUESTION # 50
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Avaya 37820X certification exam is a valuable credential for IT professionals who are interested in advancing their careers in Avaya midsize solution design. Avaya Midsize Solution Design Exam certification exam is recognized globally and is highly regarded by employers in the IT industry. Avaya Midsize Solution Design Exam certification demonstrates that the candidate has the knowledge and skills needed to design Avaya midsize solutions that meet the needs of their organizations.
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