Salesforce BA-201 : Salesforce Certified Business Analyst

Exam Code: BA-201
Exam Name: Salesforce Certified Business Analyst
Updated: Oct 09, 2026
Q & A: 315 Questions and Answers

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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
Business Process Mapping and Optimization	12%	- Map existing business processes - Design optimized processes aligned with Salesforce - Identify improvement opportunities - Validate process designs with stakeholders
User Stories and Acceptance Criteria	18%	- Define components of a well-formed user story - Manage and maintain user story documentation - Write clear, testable acceptance criteria
Development Support and User Acceptance	12%	- Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback - Define and plan user acceptance testing - Support development teams with clarification
Collaboration with Stakeholders	23%	- Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups - Identify stakeholders and build effective relationships - Select appropriate communication and analysis techniques
Requirements Gathering and Management	18%	- Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories
Customer Discovery	17%	- Assess current state of Salesforce usage - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities - Understand role of Business Analyst in implementation lifecycle

Salesforce Certified Business Analyst Sample Questions:

Question #1

Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

A. Value Stream Map
B. Capability Model
C. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

Reveal Solution Discussion 0

Correct Answer: C 🗳️