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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

A) Value Stream Map
B) Capability Model
C) SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

2. A few users have reported an issue with the recent Cloud Kicks?
Salesforce implementation.
What should the business analyst do first?

A) Provide additional end user training.
B) Gather requirements from end users.
C) Create a high priority bug for a quick fix.

3. A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?

A) As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.
B) As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.
C) As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.

4. During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".
What should the business analyst do next?

A) Explain to the customer that the workshop is focused on documenting requirements, rather than solutioning, and write down their pain points
B) Ask follow-up questions to determine if standard Salesforce functionality around Leads, Campaigns, and Opportunities could meet this need.
C) Write the user story: As a marketer, I need to track customer origin on Opportunity so that I can report on the ROI of our marketing efforts.

5. The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.
Which methodology should help the BA obtain the required information?

A) SMART (Specific, Measurable, Achievable, Relevant, Time-bound)
B) V2MOM (Vision. Values, Methods, Obstacles, Measures)
C) RACI (Responsible, Accountable, Consulted, Informed)

Solutions: