SAP C_C4HCX : SAP Certified - Solution Architect - SAP Customer Experience

  • Exam Code: C_C4HCX
  • Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
  • Updated: Aug 19, 2026
  • Q & A: 82 Questions and Answers

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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP Customer Experience Portfolio Overview20%- SAP Commerce Cloud
- SAP Marketing Cloud / Emarsys
- SAP Service Cloud
- SAP Customer Data Cloud
- SAP Sales Cloud
Topic 2: Project Delivery and Implementation15%- Implementation lifecycle and planning
- Performance and scalability
- Solution deployment and operations
Topic 3: Intelligent Enterprise and Innovation10%- AI and automation in CX solutions
- Emerging technologies and roadmap
Topic 4: Customer Data and Governance15%- Data analytics and insights
- Customer data management and identity
- Compliance and data privacy
Topic 5: Solution Architecture Fundamentals15%- Architecture principles and methodologies
- Customer Experience strategy and design
Topic 6: Integration and Extensibility25%- Extensibility options and best practices
- SAP Business Technology Platform (BTP) integration
- SAP Integration Suite
- Data flow and system connectivity

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. Which of the following suite qualities is supported by SAP Master Data Integration?

A) End-to-end business blueprints
B) Aligned domain models
C) Coordinated lifecycle management
D) Embedded and cross-product analytics


2. Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.

A) Document Information Extraction
B) SAP Revenue Recognition
C) Quotation Recommendation
D) Data Attribute Recommendation
E) SAP Translation Hub


3. Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 2 correct answers to this question.

A) Multilevel ad hoc programs
B) Immediate reactions to customer behavior
C) Event-driven journeys for contacts
D) Lifecycle campaigns for large contact lists


4. Which of the following are types of data contained in SAP S/4HANA Cloud? Note: There are 3 correct answers to this question.

A) Business
B) Transaction
C) Master
D) Organization
E) Configuration


5. You are implementing SAP Sales Cloud.
What native analytics capabilities are available? Note: There are 2 correct answers to this question.

A) Reports
B) Dashboards
C) Datasets
D) Stories


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A,C,D
Question # 3
Answer: A,D
Question # 4
Answer: B,C,E
Question # 5
Answer: A,D

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