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NEW QUESTION # 60
Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and AsiaPacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region.
NTO further wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers
- A. Audience
- B. None
- C. Default
- D. Visible
- E. Personal
Answer: A,B,C
Explanation:
Three visibility optionsavailable in Experience Cloud are None, Default, and Audience. Visibility options allow you to control who can see a page or a component on your Experience Cloud site. None is an option that allows you to hide a page or a component from all users. Defaultis an option that allows you to display a page or a component to all users who have access to the site. Audience is an option that allows you to display a page or a component only to users who belong to a specific audience. An audience is a group of userswho share common attributes, such as profile, location, or language.
NEW QUESTION # 61
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharing requirement?
Choose 2 answers
- A. Customer Community Login User
- B. Customer Community User
- C. Customer Community Plus Login User
- D. Partner Community User
Answer: A,C
NEW QUESTION # 62
Which three topic types can be used in an Aura site?
Choose 3 answers
- A. Deleted Topic
- B. Standard Topic
- C. Navigational Topic
- D. Content Topic
- E. Featured Topic
Answer: B,C,E
Explanation:
Three topic types that can be used in an Aura site are:
Standard Topic. This is a topic that is created by users or administrators and assigned to content, such as posts, files, or articles. Users can follow or unfollow standard topics and see the related content on the topic detail page.
Featured Topic. This is a topic that is selected by administrators to highlight important or popular content on the site. Featured topics appear on the home page or on the topic catalog page of the site.
Navigational Topic. This is a topic that is used to organize content into categories or subcategories on the site. Navigational topics appear on the navigation menu of the site and allow users to browse content by topic.
NEW QUESTION # 63
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Financial Services Lightning template
- B. Insurance Agent Portal Lightning template
- C. Insurance agent permission set license
- D. Financial Services Community permission set license
Answer: B,D
Explanation:
Financial Services Community permission set license is a license type that allows users to access Financial Services Cloud objects and features, such as policies, claims, referrals, and goals. Insurance Agent Portal Lightning template is a template that is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals. These two features are available for DR to implement a solution involving insurance agent persona.
NEW QUESTION # 64
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
- A. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
- B. Save the flow with the "System Context Without Sharing-Access All Data" option.
- C. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
- D. Assign a single screen to multi-step flow and give the guest user access via page layout.
Answer: D
NEW QUESTION # 65
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
- A. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
- B. Enable the External Account Hierarchy setting departments as child accounts.
- C. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.
- D. Extend the Standard Role Hierarchy setting departments as child accounts.
Answer: B
Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account and any child accounts in the hierarchy3
NEW QUESTION # 66
Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers
- A. Only business accounts can be created as partner users
- B. Assign Customer Community Plus license to partner users.
- C. Only person accounts can be created as partner users.
- D. Assign Partner Community license to partner users.
Answer: B,D
Explanation:
Two considerations for creating partner users and granting access are B and C. Partner users are external users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To create partner users and grant access, you need to assign them a license type and a profile. Two license types that are suitable for partner users are Partner Community and Customer Community Plus. These license types allow partner users to access standard CRM objects, such as accounts, contacts, leads, opportunities, and cases, as well as custom objects and tabs. They also allow partner users to use roles and sharing rules to share records with other users.
NEW QUESTION # 67
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
- A. Permission Sets
- B. Branding Sets
- C. Sharing Rules
- D. Audience Targeting
Answer: A
Explanation:
Permission sets are a feature that allows you to grant additional permissions to users without changing their profiles. You can use permission sets to control Knowledge article visibility by granting users access to specific article types and actions. For example, you can create a permission set that allows users to view only certain article types and assign it to your customer portal users.
NEW QUESTION # 68
Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.
* Self-service for customer users is available.
* Partner users create or resolve cases for their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?
- A. Customer Community Plus
- B. Employee Community
- C. Partner Community
- D. Customer Community
Answer: A
NEW QUESTION # 69
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
- A. 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign the correct role/profile.
5) Save. - B. 1) Edit the user record to assign the correct role/profile. ee
2) View the partner account contact. Single Book
3) Select Manage External User.
4) Select Enable Partner User.
5) Save. - C. 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save. - D. 1) View the partner account contact.
2) Select Manage External User. Multiple Books
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role and profile.
5) Save.
Answer: A
NEW QUESTION # 70
Cloud Kicks (CK) is launching a new public marketing site. The company expects a large volume of traffic and wants to ensure its site performs well. CK also wants repeat visitors to have the fastest browsing experience possible.
What should CK do to get the best performing site?
- A. Use Next Best Action to predict what content to serve to the user's browser.
- B. Disable Visualforce to make all pages switch to Lightning.
- C. Schedule Apex jobs to push content to users' browser caches.
- D. Enable and configure the Content Delivery Network so that public content is cached.
Answer: D
NEW QUESTION # 71
Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?
- A. Create a self service community using Customer Service template.
- B. Create virtual support agents using Chat Bot template.
- C. Create a peer-to-peer forum using Self Service template.
- D. Create a smart queue router using Service Cloud template.
Answer: A
NEW QUESTION # 72
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
- A. Lightning Bolts can help minimize licensing and provisioning cost.
- B. Lightning Bolts can help reduce implementation time.
- C. Lightning Bolts can be distributed and reused.
- D. Lightning Bolts can help organize, manage, and reuse digital content.
Answer: B,C
Explanation:
Two ways that Lightning Bolt can help DF accomplish this are A and B. Lightning Bolt is a framework that allows you to create and distribute industry-specific solutions that include prebuilt themes, templates, pages, components, and business logic. By using Lightning Bolt, DF can create a solution for its flower business that includes all the features and functionality they need for their communities. They can then distribute and reuse this solution for their subsidiaries or other customers who want to set up similar communities. This can help reduce implementation time and ensure consistency and quality across different communities.
NEW QUESTION # 73
Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its new site.
CK uses Person Accounts for its customers.
How should the CK system administrator configure self-registration?
- A. Create a flow to convert the Contact to a Person Account.
- B. Leave the Account field blank.
- C. Set the profile to the standard Person Account profile.
- D. Create a trigger on User to convert the Contact to a Person Account.
Answer: B
Explanation:
To configure self-registration for customers who use Person Accounts, CK should leave the Account field blank. This will allow CK to create individual customers without associating them with an account. CK can use the standard self-registration configuration under Experience Workspace and select a profile or permission set that supports Person Accounts. CK can also customize the self-registration page and Apex handler to create Person Accounts for customers based on their information.
NEW QUESTION # 74
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
- A. Use Data Loader to add the Contact in Salesforce as a Customer user.
- B. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
- C. Enable the Contact in Salesforce as a Customer user.
- D. Email the Contact a link to the Self-Registration page for the site.
Answer: C
Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact. The Salesforce Admin can also specify a username, email address, and nickname for the customer user.
NEW QUESTION # 75
DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share. Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?
- A. Apex sharing
- B. Sharing Set
- C. Sharing Rule
- D. Account Hierarchy
Answer: C
Explanation:
To share records with partners who will work on low-severity B2C customer issues, DR should use sharing rules. Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by internal users with partners based on criteria such as record type, field value, or ownership.
NEW QUESTION # 76
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?
- A. Merge similar topics in Content Management.
- B. Keep existing topics and reassign articles to newly created topics.
- C. Mark old topics as Inactive and assign articles to the new active topics.
- D. Delete existing topics and assign articles to newly created topics.
Answer: A
Explanation:
To simplify topics but keep articles that have been assigned to the topics, you need to merge similar topics in Content Management. This will allow you to combine two or more topics into one and update the articles that have been assigned to the merged topics.
NEW QUESTION # 77
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
- A. Enable Escalate to Case.
- B. Tell users to submit a case for unanswered questions.
- C. Limit the number of questions posted per day.
- D. Create moderators for each topic.
Answer: A
NEW QUESTION # 78
Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?
- A. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
- B. Use the Developer Console to add code to allow for autocomplete functionality.
- C. In Salesforce Setup, type "support settings" in the quickfind box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
- D. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".
Answer: D
Explanation:
To enable autocomplete for guest users, the administrator should use theSearch component property editor, open the Autocomplete section, and click desired objects to appear in autocomplete. Select "publicly available". Autocomplete is a feature that suggests search terms based on what users type in the search box.
The Search component property editor is a tool that allows you to customize the settings and behavior of the Search component on your Experience Cloud site. By selecting "publicly available", you can make autocomplete suggestions visible to guest users who are not logged in.
NEW QUESTION # 79
Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.
What should CK consider before taking action as it inactivates and brings on new sites?
- A. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.
- B. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.
- C. Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.
- D. Each org can have up to 100 Experience Cloud sites as long as they are active.
Answer: B
NEW QUESTION # 80
Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers
- A. Record Type criteria cannot be assigned to a component.
- B. Up to 2,000 audiences can be created.
- C. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
- D. Domain criteria are not available in sandbox or Developer Edition orgs.
- E. Components in the template header and footer sections cannot be assigned to an audience.
Answer: A,D,E
NEW QUESTION # 81
Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.
- A. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.
- B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.
- C. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.
- D. Changing the Salesforce CDN overwrites LDS defaults.
Answer: C
Explanation:
Salesforce Content Delivery Network (CDN) is a feature that allows you to improve the performance of your site by caching static resources, such as images, JavaScript, and CSS files. However, changing the Salesforce CDN has some implications, such as:
Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages. You need to redeploy your components after changing the CDN to ensure that they work properly.
Changing the Salesforce CDN does not affect SAML SSO settings for all custom URLs in that domain. SAML SSO settings are independent of the CDN settings.
Changing the Salesforce CDN does not impact the AppExchange packages in the org that use Documents object. Documents object is not affected by the CDN settings.
Changing the Salesforce CDN does not overwrite LDS defaults. LDS defaults are not affected by the CDN settings.
NEW QUESTION # 82
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
- A. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
- B. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
- C. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
- D. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
Answer: D
Explanation:
The members that will be able to see the Rich Content Editor component are those that are part of both the New York City audience and the Legal Department audience. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. An audience is a group of users who share common attributes, such as profile, location, or language. When you assign an audience to a page or a component, only the users who belong to that audience can see it. If you assign multiple audiences to a page or a component, only the users who belong to all of those audiences can see it.
NEW QUESTION # 83
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Passing the Salesforce Certified Experience Cloud Consultant exam requires a combination of theoretical knowledge and practical experience. You will need to have a deep understanding of the features and functionality of Salesforce Experience Cloud, as well as the ability to apply this knowledge to real-world scenarios. Preparation for the exam includes studying the official Salesforce documentation, completing hands-on practice exercises, and getting feedback from experienced professionals in the field.
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