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NEW QUESTION # 22
What is the minimum number of knowledge workers required to sign up for an Enterprise Agreement in Webex Calling?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
Explanation:
To sign up for an Enterprise Agreement in Webex Calling, a customer must have a minimum of 250 knowledge workers. This threshold is set to ensure that the enterprise-level benefits and features are suitable for organizations with a substantial number of employees who require collaboration services.
Cisco Reference
Refer to Cisco's Flex Plan and Enterprise Agreement documentation for the minimum requirements and details.
NEW QUESTION # 23
Which solution is part of the Cisco Webex Suite?
- A. Storing
- B. Routing
- C. Training
- D. Calling
Answer: D
Explanation:
The Cisco Webex Suite includes several key solutions for unified communications, collaboration, and meetings. One of these solutions is Webex Calling, which offers cloud-based calling features to enable organizations to replace traditional phone systems with a cloud-based alternative. It integrates with other Webex services to provide a comprehensive collaboration experience.
Cisco Reference
Information on Webex Suite solutions, including Webex Calling, can be found in Cisco's Webex documentation and product descriptions.
NEW QUESTION # 24
Which tools assist partners in determining the ideal Cisco Collaboration Flex Plan for a customer?
- A. SWSS Help Desk and Cisco Commerce Workspace
- B. Flip 2 Flex Discovery Tool and Flip2Flex Portal
- C. App Hub and Integrations Playbook
- D. Salesforce and Sales Connect
Answer: B
Explanation:
The Flip 2 Flex Discovery Tool and Flip2Flex Portal are tools designed by Cisco to assist customers and partners in migrating from perpetual licensing models to the Cisco Collaboration Flex Plan, which offers more flexibility and options for collaboration services. These tools help in understanding the current licensing situation, making the transition process smoother, and ensuring that organizations are getting the most value from their investment in Cisco collaboration solutions.
NEW QUESTION # 25
What is included in the Webex Try and Buy Program?
- A. one year of Webex Teams
- B. Webex conferencing, Webex Teams and Devices
- C. one year of Webex conferencing
- D. unlimited Webex licenses
Answer: B
Explanation:
The Webex Try and Buy Program includes access to Webex conferencing, Webex Teams, and Devices. This program allows potential customers to try the full range of Webex services and devices to experience the features and benefits before committing to a purchase.
Cisco Reference
For more information, refer to Cisco's official documentation about the Try and Buy Program, which outlines what services and devices are included.
NEW QUESTION # 26
What is a capability of the User Business Continuity feature?
- A. call forwarding when the group or user's devices have an away status
- B. call forwarding when the group or user's devices are unregistered
- C. call forwarding when the group or user's devices are busy
- D. call forwarding when the group or user's devices have an unavailable status
Answer: B
Explanation:
The User Business Continuity feature in Webex Calling provides the ability to automatically forward calls if a user's device or the entire group's devices become unregistered. This means that if a network issue or device malfunction causes devices to be unregistered from the Webex Calling service, calls can still be redirected to a predetermined alternate number, ensuring continuity of communication.
Cisco Reference
Cisco documentation on Webex Calling Business Continuity explains the scenarios and capabilities of call forwarding when devices are unregistered.
NEW QUESTION # 27
Which portal is used to assign partner administrators to customers?
- A. My Settings Portal
- B. CCW Portal
- C. Control Hub Customer Portal
- D. Control Hub Partner Portal
Answer: D
Explanation:
The Control Hub Partner Portal is the portal used by Cisco partners to assign administrators to their customers. Through this portal, partners can manage customer organizations, assign roles and privileges, and provide administrative support. The portal is an essential tool for Cisco partners to maintain control and visibility over the services they are managing for their customers, allowing efficient administration and customer support.
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NEW QUESTION # 28
How should an S1 TAC case be opened?
- A. open an online case within the S1 portal
- B. call Cisco TAC
- C. open an online case and assign an SI severity
- D. call Webex TAC
Answer: B
Explanation:
To open an S1 TAC (Technical Assistance Center) case, the recommended method is to call Cisco TAC directly. An S1 case is a Severity 1 issue that typically represents a critical problem impacting business operations, requiring immediate attention. By calling Cisco TAC, customers can ensure prompt handling and direct engagement with a support engineer to resolve the issue as quickly as possible.
NEW QUESTION # 29
Which role within an organization has the privilege to see all messages?
- A. Site Administrator
- B. Compliance officer
- C. Device Administrator
- D. Message Administrator
Answer: B
Explanation:
Within an organization, the Compliance Officer has the privilege to see all messages. This role is specifically designed for monitoring and ensuring that communication complies with regulatory requirements and organizational policies. The Compliance Officer has access to all spaces and conversations within Webex to perform these duties.
Cisco Reference
The compliance role and its permissions are detailed in the Cisco Webex Control Hub administration guide.
NEW QUESTION # 30
To whom is the Control Hub available?
- A. exclusively to partners
- B. exclusively to internal Cisco employees
- C. any paid subscription
- D. to customers with 100 paid subscriptions
Answer: C
Explanation:
The Control Hub is available to any paid subscription of Cisco Webex services. Control Hub is a centralized management interface where administrators can manage users, devices, and services, as well as monitor usage and analytics for all Webex services.
Cisco Reference
The Cisco Webex Control Hub guide details its availability for all paid subscriptions, providing access to management and configuration tools.
NEW QUESTION # 31
How does Webex Edge Audio function?
- A. uses the existing Cisco UCM and Expressway products
- B. works solely with ISDN lines
- C. is designed for small deployments of Webex meetings
- D. requires Webex Edge Video Mesh
Answer: A
Explanation:
Webex Edge Audio functions by leveraging the existing Cisco Unified Communications Manager (UCM) and Expressway products to route audio traffic directly between the customer's network and the Webex cloud. This direct path reduces latency, enhances audio quality, and lowers costs associated with PSTN (Public Switched Telephone Network) connections by using an IP-based route. It integrates the enterprise's telephony environment with the Webex cloud for more efficient and cost-effective audio connectivity during Webex meetings.
NEW QUESTION # 32
A partner is working with a customer who needs a Hunt Group and has assigned the feature to the customer site. What is the next step to configure this site feature?
- A. assign a pilot number
- B. assign a device
- C. assign the license
- D. assign a user
Answer: A
Explanation:
After assigning the Hunt Group feature to a customer site in Webex Calling, the next step is to assign a pilot number. The pilot number acts as the entry point for incoming calls to the Hunt Group, allowing the system to distribute these calls according to the Hunt Group settings, such as the specific sequence or pattern in which the calls are delivered to the designated users.
Cisco Reference
Webex Calling configuration guidelines provide details on setting up Hunt Groups, including the assignment of pilot numbers.
NEW QUESTION # 33
What is required to provision a customer in Control Hub initially?
- A. Site, Contacts, Phone Numbers, License Counts
- B. Contacts, Phone Numbers, License Counts
- C. Site Name, Site Address, Contact, Phone Numbers, License Counts
- D. Location, Contacts, Phone Numbers, License Counts
Answer: C
Explanation:
To provision a customer initially in Control Hub, the following information is required:
Site Name: The name of the customer site.
Site Address: The physical address of the customer site.
Contact Information: The contact details for the primary administrator or point of contact.
Phone Numbers: The phone numbers that will be associated with the customer's Webex Calling service.
License Counts: The number of licenses required for the customer based on their expected usage.
These details are necessary to create a customer profile and allocate the appropriate resources and licenses for Webex Calling services.
NEW QUESTION # 34
Which email address should a partner provide in the CCW order to configure a customer?
- A. End-User Contact
- B. Provisioning Contact
- C. Customer Contact
- D. Enterprise Contact
Answer: B
Explanation:
When configuring a customer through a CCW (Cisco Commerce Workspace) order, the partner should provide the Provisioning Contact email address. This email address is used for setting up and provisioning services for the customer, ensuring that all required information and communication is directed to the appropriate person responsible for managing the deployment.
Cisco Reference
Cisco's CCW guidelines detail the importance of providing accurate contact information, including the provisioning contact, for customer configuration.
NEW QUESTION # 35
What are two methods to connect a Customer Site to the PSTN for a Webex Calling Partner? (Choose two.)
- A. using a Cloud-Connected PSTN provider
- B. using the Cisco PSTN
- C. using a WiFi 4G modem
- D. using a Local Gateway not connected to the PSTN
- E. using a Local Gateway connected to the PTSN
Answer: A,E
Explanation:
For connecting a Customer Site to the PSTN (Public Switched Telephone Network) in the context of Webex Calling, a Webex Calling Partner can utilize the following two methods:
Using a Local Gateway connected to the PSTN: This method involves deploying a local gateway at the customer's premises that interfaces with the existing PSTN. This gateway acts as a bridge between the customer's on-premises telephony infrastructure and the Webex Calling service, enabling seamless integration and connectivity to the PSTN.
Using a Cloud-Connected PSTN provider: This method involves connecting the customer site directly to a PSTN provider that is cloud-connected. This eliminates the need for on-premises equipment and simplifies the deployment by using a service provider that is integrated with Webex Calling, offering PSTN services directly from the cloud.
These methods ensure flexibility and scalability in how customers connect to the PSTN, based on their specific infrastructure and operational needs.
NEW QUESTION # 36
Which two capabilities are native to Webex teams? (Choose two.)
- A. messaging
- B. transcribing
- C. report generating
- D. call routing
- E. meetings
Answer: A,E
Explanation:
The two capabilities that are native to Webex Teams (now Webex App) are:
Meetings (Option C):
Webex Teams has built-in meeting capabilities, allowing users to start, schedule, and join Webex meetings directly from the app. This feature integrates seamlessly with Webex's broader conferencing capabilities.
Messaging (Option D):
Messaging is a core feature of Webex Teams, providing persistent chat capabilities that allow for one-on-one or team conversations, file sharing, and collaboration within spaces.
Cisco Reference
For more information on these native features, refer to the official Cisco Webex Teams documentation, which covers core functionalities such as messaging and meetings.
NEW QUESTION # 37
What are two features of Webex Edge? (Choose two.)
- A. Touch Ten
- B. Connect
- C. Audio
- D. Analytics
- E. Management
Answer: D,E
Explanation:
Webex Edge is a set of services that enables integration between Cisco Webex cloud services and on-premises collaboration infrastructure. The two features relevant to this question are:
Analytics (Option B):
Webex Edge for Devices provides detailed analytics that help organizations monitor and manage their collaboration infrastructure effectively. These analytics include data about usage, performance, and device health, which can be crucial for optimizing the collaboration experience and troubleshooting any issues that may arise.
Management (Option D):
Webex Edge provides comprehensive management capabilities, allowing organizations to control and configure their devices and services. This feature enables centralized management, firmware updates, and troubleshooting through the Cisco Control Hub, which is the central management portal for Cisco Webex services.
Cisco Reference
Information about these features can be found in the Cisco Webex Edge documentation and the "WebEx-Overview.pdf" which explains the integration capabilities with Webex Edge for both Analytics and Management.
NEW QUESTION # 38
Where should an administrator set up Auto Attendant for Webex Calling in Control Hub?
- A. from the customer view in https://admin.webex.com, navigate to Services > Calling > Features
- B. from the customer view in https://admin.webex.com, navigate to Services > Meetings > Features
- C. from the customer view in https://features.webex.com, navigate to Auto Attendant
- D. from the customer view in https://controlhub.calling.com, navigate to Services > Meetings > Calling
Answer: A
Explanation:
To set up Auto Attendant for Webex Calling in Control Hub, the administrator should:
Go to the customer view at https://admin.webex.com.
Navigate to Services > Calling > Features.
From there, you can configure Auto Attendant settings, such as call routing, menu options, greetings, and other automated call-handling features.
Cisco Reference
The Control Hub administrator guide provides step-by-step instructions for setting up and managing the Auto Attendant feature in Webex Calling.
NEW QUESTION # 39
How is Cisco Software Support (SWSS) basic available?
- A. SWSS is available as an add-on for all customers.
- B. SWSS is exclusively available for enterprise customers.
- C. SWSS is included in all Flex Plan subscriptions.
- D. SWSS is exclusively available for data center customers.
Answer: C
Explanation:
Cisco Software Support Service (SWSS) Basic is a foundational support option that provides access to software updates and technical support for Cisco products. SWSS Basic is included in all Cisco Collaboration Flex Plan subscriptions. This means that any customer who subscribes to the Flex Plan automatically receives basic software support services, which include software updates, upgrades, and access to Cisco's Technical Assistance Center (TAC).
Cisco Reference
Detailed information can be found in Cisco's subscription and software support documentation that covers the Flex Plan inclusions.
NEW QUESTION # 40
Which strategy assigns licenses to Webex Calling Sites?
- A. Assign common area licenses directly to the enterprise.
- B. Assign common area licenses to each site according to the end-user needs.
- C. Assign the necessary licenses to each site according to the end-user needs.
- D. Assign the necessary licenses directly to the enterprise.
Answer: C
Explanation:
The strategy to assign licenses to Webex Calling sites involves assigning the necessary licenses to each site according to the end-user needs. This approach ensures that each location has the appropriate number and type of licenses, such as calling and common area licenses, to meet the specific requirements of the users at that site. It provides flexibility and optimization of resources, ensuring that licenses are effectively utilized.
NEW QUESTION # 41
How does Webex Teams end-to-end encryption function?
- A. End-to-end encryption is enabled when the Hybrid Data Security nodes are deployed.
- B. End-to-end encryption occurs after messages are sent to the Webex Cloud and other clients.
- C. End-to-end encryption occurs before files are sent to the Webex Cloud and other clients.
- D. End-to-end encryption is enabled by default only with TLS 1.1 and 1.2.
Answer: C
Explanation:
Webex Teams end-to-end encryption ensures that all messages and files are encrypted on the client side before being sent to the Webex Cloud and other clients. This process protects the confidentiality and integrity of the data throughout its transit. Encrypted content is only decrypted on the recipient's device, preventing unauthorized access by intermediaries, including Cisco.
Cisco Reference
Cisco's security documentation for Webex Teams provides a comprehensive explanation of how end-to-end encryption is implemented and managed.
NEW QUESTION # 42
Where are Webex customer trials created and managed?
- A. Cisco Commerce Workspace
- B. third party SaaS programs
- C. Webex Board
- D. Control Hub
Answer: A
Explanation:
Webex customer trials are created and managed through the Cisco Commerce Workspace (CCW). CCW allows partners and Cisco account managers to configure and provision trial services for customers, enabling them to test and evaluate Webex services before making a purchase decision.
Cisco Reference
For more details on creating and managing Webex trials, refer to the Cisco Commerce Workspace documentation.
NEW QUESTION # 43
What is a feature of Cisco Proximity?
- A. pairs to room devices and wirelessly shares meeting content
- B. uses network IP addresses to locate meeting attendees
- C. uses latency data to quantify presenter skills
- D. pairs to room lighting through infrared to align with presentation mode
Answer: A
Explanation:
Cisco Proximity is a feature that allows users to pair their devices (such as laptops, tablets, or smartphones) with Cisco room devices wirelessly and share content without the need for cables or additional adapters. This enhances meeting experiences by making it easy to present and share information directly from personal devices to the room's display system.
Cisco Reference
Cisco Proximity documentation provides details on how the application uses ultrasound signals to detect nearby devices and enables wireless content sharing.
NEW QUESTION # 44
What is a requirement of Webex Teams message encryption?
- A. The customer must request message encryption.
- B. Messages must include data classified as confidential to be encrypted.
- C. Cisco must request message encryption.
- D. Message encryption must use the AES-256-GCM cipher.
Answer: D
Explanation:
Webex Teams (now Webex App) uses end-to-end encryption to secure messages and content shared in spaces. AES-256-GCM (Advanced Encryption Standard with 256-bit keys in Galois/Counter Mode) is the encryption cipher used by Webex Teams to ensure data confidentiality and integrity. This is a strong encryption standard widely adopted for secure communication in enterprise environments.
Cisco Reference
Cisco's security documentation outlines the use of AES-256-GCM for encrypting Webex Teams messages.
NEW QUESTION # 45
What is the Webex Calling product availability SLO?
- A. 98.99%
- B. 99.99%
- C. 99%
- D. 93%
Answer: B
Explanation:
Webex Calling offers a Service Level Objective (SLO) for product availability of 99.99%. This SLO represents the uptime percentage that Cisco commits to maintaining for the Webex Calling service, ensuring high availability and reliability for users.
Cisco guarantees this high level of availability by utilizing a globally distributed infrastructure and redundancy across multiple data centers. This approach allows Webex Calling to maintain continuous operation even in the event of localized issues or outages, ensuring users experience minimal service disruption.
To achieve and maintain the 99.99% availability, Cisco employs several key strategies:
Redundant Architecture: The Webex Calling infrastructure is designed with multiple layers of redundancy, including network, server, and data center redundancies.
Continuous Monitoring: Cisco continuously monitors the Webex Calling environment for any signs of potential service degradation and responds quickly to mitigate issues.
Automated Failover: In the event of a failure, the system can automatically switch to backup resources without noticeable downtime to end users.
Regular Maintenance and Upgrades: Cisco regularly performs system maintenance and upgrades during scheduled windows to ensure the platform is running on the latest and most secure infrastructure without affecting service availability.
These measures align with Cisco's commitment to provide a reliable cloud calling solution, making Webex Calling a robust choice for organizations needing consistent, high-availability communication services.
NEW QUESTION # 46
Which percentage of knowledge workers can the customer grow under the Cisco Flex Enterprise Agreement for Webex Calling?
- A. 20%
- B. 50%
- C. 40%
- D. 30%
Answer: D
Explanation:
Under the Cisco Flex Enterprise Agreement for Webex Calling, customers can grow their number of knowledge workers by up to 30% without incurring additional charges. This flexibility allows organizations to scale up their workforce and collaboration capabilities smoothly, accommodating business growth within a set percentage.
Cisco Reference
Details on the Flex Enterprise Agreement and its terms for growth and scaling can be found in Cisco's official subscription and pricing documents.
NEW QUESTION # 47
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