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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) The ServiceOne reseller can settle pricing conditions directly with the customer.
B) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
C) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
D) Prices can be found in HP Care Pack Central.

2. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Supporting printers based on usage
B) Ensuring 100% uptime
C) Securing sensitive data
D) Supporting mobile users with no downtime
E) Ensuring rising levels of student performance
F) Preventing theft of IT resources

3. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer has a high volume of sensitive data to protect.
B) A customer is concerned about potential security breaches by irresponsible employees.
C) A customer needs an onsite technician to support the hardware fleet.
D) A customer needs to be able to add or remove devices from the same service engagement.
E) A customer requires project management to deploy personal systems.
F) A customer has established security policies and procedures.

4. Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)

A) Trusted vendor
B) Security
C) Simplification
D) Protection
E) Cost savings

5. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) HP Post-Warranty Care Pack
B) Upgrading with HP Contract
C) Purchasing an extended warranty
D) Hardware Refresh

Solutions: