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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Accidental Damage Protection
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services

2. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Supporting printers based on usage
B) Ensuring 100% uptime
C) Securing sensitive data
D) Supporting mobile users with no downtime
E) Ensuring rising levels of student performance
F) Preventing theft of IT resources

3. When do HP Post Warranty Care Pack Services need to be registered?

A) within 30 days after the expiration of the warranty
B) within 10 days after the purchase of the hardware
C) within 90 days after the purchase of the hardware
D) within 10 days after purchasing the care pack

4. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Would the customer fleet support solution benefit from onsite engineers?
B) Does the customer need to have one service agreement per serial number?
C) Is there an RFP for services?
D) Is it to cover new equipment?
E) Would the customer benefit from an up-front payment?
F) Does the customer environment contain multi-vendor equipment to support?

5. When is the best time to offer HP Contractual Services?

A) Upon renewal of the existing services agreement
B) 10 days after the expiration of the HP base warranty
C) At the time of the new hardware purchase
D) Anytime during the hardware lifecycle

Solutions: